Shipping policy

Last updated: October 24, 2026

Supported destinations

We offer delivery to eligible addresses in the United States, European Union, United Kingdom, Canada, Australia and New Zealand, using our production partner Ownprint. An address must be supported by the checkout before we accept payment. We do not advertise worldwide delivery or accept an order for an unsupported destination.

Standard US shipping and the standard gift box are included in our advertised Custom Pet Photo Necklace offer. For other destinations, available shipping methods and any delivery charge are shown before payment. Expedited delivery is available only when expressly offered at checkout. Taxes or any import charges collected at checkout are shown separately; local import taxes, duties or carrier charges not collected by us may be payable under the destination's rules. Do not assume a delivery price includes duties unless checkout explicitly says so.

Production and dispatch locations

Personalized jewelry is made to order. After payment and the required personalization details are accepted, production usually takes 2–5 business days, in addition to the delivery estimates below. Peak demand, an unclear photo, missing details or carrier disruption can extend timing.

European Union orders dispatch from Rotterdam, Netherlands. United States orders dispatch from Montclair, California, USA. Ownprint also identifies the US location for Canada, Australia and New Zealand shipments. The dispatch location for a UK order can vary; we do not promise a UK or EU dispatch location for UK delivery without confirmation for that order. Our Wyoming business mailing address is not a production or dispatch facility.

Estimated transit after dispatch

United States: 2–5 business days.
European Union: 1–10 business days, depending on the destination.
United Kingdom: 3–6 business days.
Canada: 5–10 business days.
Australia and New Zealand: 10–15 business days.

These are estimated transit times after dispatch, not total time from ordering. Add the usual 2–5-business-day production stage. For example, production plus standard transit is approximately 4–10 business days for the US and 3–15 business days for the EU. Business days exclude weekends and relevant public holidays. Customs clearance can add time where applicable. Estimates are not guaranteed arrival dates.

If we cannot ship within a promised time, we will explain the revised timing and provide the delay or cancellation/refund options required by applicable law. Contact support before relying on an estimate for an essential event.

Tracking and carriers

Ownprint ordinarily uses USPS for US delivery and PostNL with local postal partners for EU delivery. Canada, Australia and New Zealand shipments may use USPS through GlobalPost and destination carriers. The actual carrier and tracking information are provided for the specific parcel when available. A label being created is not proof the carrier has received the parcel; tracking can take time to update after pickup. Multiple items can arrive separately.

Address changes and delivery problems

Please check the full delivery address before payment. For a correction, email support@mypetnecklace.com with the order number promptly. A correction cannot be guaranteed once production or dispatch has started.

If a parcel is delayed, lost, returned to sender or marked delivered but not received, contact us. We will check the delivery information and work with the production partner or carrier on a resolution. We may ask you to confirm an address or check a delivery location, but a delivery scan does not automatically prove you personally received it. Any customer-payable reshipment charge is explained and agreed before charging; our errors are not charged to you. See our Refund policy.

Contact

My Pet Necklace — AZURE HARBOUR LLC
support@mypetnecklace.com

Our business mailing address is not an approved return address. Contact us for return instructions before sending a parcel. Nothing in this policy limits mandatory consumer rights.